With the Ubigo service, you can get a business phone number in a matter of minutes and then direct your calls to your mobile phone according to the parameters you set. This service is ideal for business people who seek to better handle their professional communications.
You will need four things:
Absolutely! Whether it's your current business number or even your cell phone number, you can transfer it to Ubigo. Some conditions apply, but usually Ubigo is able to transfer your North American numbers in just a few days.
Here is the procedure to transfer your phone number. Continue reading →
Of course! Simply go to the “Register Free” section and fill in the required fields to try our service for free for 10 days. No credit card is required to try out Ubigo.
Ubity is a privately held Canadian business and a leader in the telecommunications field. It has existed for more than ten years and processes more than three million calls a month. Ubity has used its state-of- the-art technology to develop Ubigo, a product that offers functionality adapted to small and medium businesses, as well as to entrepreneurs and self-employed workers.
Ubigo is used as a complement to your current telephone service by enabling you to obtain phone numbers that are often unavailable with your local provider. But stay tuned! Ubigo will soon announce a virtual telephone service!
You can obtain local or toll-free phone numbers from Canada and US.
The Ubigo mobile application is the perfect tool to make business calls from your mobile phone; it preserves your professional image by presenting your business number to your interlocutor instead of your personal number. This app is easy to install and can be downloaded from the Apple App Store or the Google Play Store. For more information on this application, consult the mobile app’s FAQ section.
A virtual number is a telephone number that is not directly associated with a telephone line, and is usually redirected to another number. This type of number has the added advantage of being easily and quickly redirected to another number via a web interface.
Absolutely! Your new provider should be able to arrange the transfer. Please note, however, that international numbers are much more difficult to transfer than numbers of Canada and United States.
Yes! Ubigo offers toll-free numbers for clients in North America for now, but the service will be available in many countries in the near future. Go to the section “Add a number” to see the list of available numbers.
Absolutely! You can forward calls received on a number you obtained with us to any type of phone number, and that is, anywhere in the world. The call forwarding feature also supports phone extensions, so it is possible to indicate the destination number’s extension.
Of course! And we encourage you to use our service as you see fit!
Yes. There is no limit for the number of simultaneous calls you can receive on your number. You can thus switch from one call to another if you have the call waiting feature on your destination phone.
You can view your call statistics by visiting your portal and clicking the “Usage” tab. You can consult the reports for all your numbers or for one number in particular.
When receiving a call from your Ubigo service, the call ID number can be the number you will have obtained. By entering that number in your mobile, you will be able to recognize the caller ID.
Unfortunately not! A message that has been deleted cannot be retrieved.
Not for now, but this type of number will be available shortly.
There are two options possible. The system can simply forward the call to your number where the message will be taken if there is no answer, or the system can take the message for you and send it to you by email.
Minutes are calculated as soon as the conversation has begun up until the conversation ends. Partial minutes are charged per every six seconds.
The service must be paid by credit card by going to your portal in the “Add credit” section. The transactions are secure and we never keep your credit card information.
No. You must simply add credits to your account so that these credits can be used to pay for your phone usage; and thanks to the useful auto-renewal option, you do not have to worry about adding credits to maintain the service.
When Ubigo processes pre-authorized payments from your account, an email will be sent to the person responsible for the account. This email will indicate the amount charged, the date and the account charged. Copies of all the transactions are also found on your portal in the section “My Account/Overview.”
When your credit balance reaches a level that does not allow you to receive calls, your account is suspended and an email is sent to the person responsible for the account inviting them to visit the portal and solve the situation.
Ubigo will invoice you on the first of each month for the numbers you have purchased, and as you use the service. The credit balance of your Ubigo account will be applied against the invoice.
Ubigo sells its services across the world and cannot afford to perform credit checks on all its clients. We believe that it is fair and reasonable to work this way.
Ubigo never stores your credit card number in its files. Instead, Ubigo chose to entrust this task to a credit card payment provider that is specialized in the field.
When you first add credits to your account, some are automatically deduced for the first payment.
Here is how it is calculated:
On the first day of the upcoming month, the full monthly fee will be charged. So, if your first payment is at the end of a month, don't be surprised if you are billed twice in a short period of time.
The Ubigo mobile app allows you to make calls from your mobile phone, but instead of displaying your mobile phone number to your contact person, it will present your Ubigo number. This way, you preserve the confidentiality of your personal number by displaying the professional number you previously purchased with Ubigo.
At the beginning of a call only, when a small amount of data is exchanged (200 octets) with our servers. Exchange of this data is required to authenticate the service user.
First, the call is initiated by calling our servers that then channel the call to the cellular network. That is why the number called is another number and that it has a different format.
The Ubigo mobile app is free and can be downloaded from Apple’s App Store or the Google Play Store. However, you must have an existing account with Ubigo to use it.
Calls made using the Ubigo mobile app are charged at the same rate as inbound calls, that is to say, a cent and a half per minute (.015$CAD/minute), or according to the going rate for international calls. Please refer to our rates table.
The Ubigo mobile app is not a VoiP-type app and thus does not use the Internet to make phone calls. Consequently, it must act as a bridge between the application and your telephone service.
Calls made using the mobile application pass through Ubigo servers throughout the entire communication. This link is essential to ensure the service’s proper functioning and enables features, such as call recording and call statistics, to be offered.
Thankfully, no! The Ubigo app accesses your mobile phone’s telephone contacts if you authorize it to do so.
You must have an Internet connection to use the service, as when you call, data is exchanged between you and our servers so that it may authenticate you as a legitimate user of our service and connect you to the person you wish to contact. However, the amount of data required is quite limited, and none is required during the call.
The Ubigo mobile app is free and can be downloaded from Apple’s App Store and the Google Play Store. To find it, search using the keyword “ubigo.”
As with all other applications of your mobile phone, the language of the Ubigo app is based on your mobile phone’s language.
Of course not! Your email and password to access your account via the mobile app are the same as the ones you use to access your online account through a web browser. If you change your password on the platform, it will be modified for all access points.
Yes! Though the calls go through the telephone network, the calls made using the mobile app pass through Ubigo servers throughout the entire communication. This link is essential to ensure the service’s proper functioning and enables features, such as call recording and call statistics, to be offered.
Absolutely! Though the service’s main purpose is to preserve the confidentiality of your personal number, the service also allows you to make international calls at far better rates than those offered by your mobile phone service provider.
Absolutely! And it is one of the features that is most appreciated by our customers! The Ubigo mobile app has the history of all your calls made using the app and the numbers you purchased with Ubigo.
As long as it is a number you have purchased with Ubigo, yes! To do so, you must first choose a number to display from the drop-down menu at the top centre of the application.
Extra features are payable options that can be activated or deactivated for each virtual number that you own in your Ubigo account. Here are the available options:
Absolutely! Ubigo gives you the option of choosing an already configured generic voicemail message or making your own recording, uploading it and linking it to your number. The compatible formats are .mp3 and .wav up to 5 MB. You can download up to twenty (20) custom messages and interchange them according to your needs.
Voice messages are sent by email. We are not keeping them on our servers, hence they are not available through a voicemail that you need to call. Receiving messages by email is a quick and useful way of getting them while traveling if you don’t have an international package. Plus, you can easily manage your archives if you need to refer to an old message later on.
Yes, absolutely! You can activate the SMS feature linked to your virtual number and communicate through the Ubigo mobile application.
Unfortunately not. Ubigo supports SMS protocol so far, but not MMS yet. It is nevertheless, a feature that is planned to implement soon. MMS will not only allow to send and receive pictures, but also to chat with a group of people.
Absolutely! Call recording is often necessary for different reasons, such as training, audio note or even to protect yourself. Ubigo allows you to record both your outgoing and incoming calls, and keeps the call recording for a period of thirty days following the conversation.
During the thirty day period, you can download your call recordings to your computer for further needs as you wish. This service is optional and the terms and conditions are in your Ubigo portal.
We keep the recorded files for thirty days. After that, they are erased. If you wish to keep them longer as a reference, it is easy to download them from the Web interface.
Absolutely. You can customize messages for your voice menu, your voicemails, and also add audio introducing menu options.
Audio files could be recorded directly from our portal, using your computer’s microphone, or could be uploaded if you have already recorded them.
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Our service is totally virtual and requires no material, except your mobile. The service is a complement to your personal mobile phone and can be configured entirely through our Web portal.
Yes. You could have, for instance, one or many local numbers from a specific cities and toll-free numbers each routing to the same greeting menu. This way, no need to configure your schedule and messages many times!
Yes. Ubigo virtual system allows to configure a schedule for opening and closing hours, which let attach distinct messages according to the situation. You can also specify recurring holidays or specific days off.
Yes. Call processing can be set differently according to the business is opened or closed and this, as well for the greeting message than for the menu options.
Unfortunately, the Ubigo voice menu doesn’t allow more than one level. Which means that each menu option has to link to a call forward, a voicemail and/or an audio file, but cannot link to another menu. To access multi-level menus, you need to refer to Ubity.
However, you can configure a different menu for opened and closed hours, as well as for multiple languages.
It is one of the purposes of the call processing. Our system allows the caller to select from the menu options the specific destination and then reach the proper member of your team. For instance, a caller could choose to type “101” to be redirected to someone or press “1” to join a department. It’s up to you to configure this as you like.
Yes. You could configure a business voicemail the same way you can have a dedicated voicemail. For each voicemail, messages are transmitted to one or several email addresses as you choose.