You must have an Internet connection to use the service, as when you call, data is exchanged between you and our servers so that it may authenticate you as a legitimate user of our service and connect you to the person you wish to contact.
The Ubigo mobile app is free and can be downloaded from Apple’s App Store and the Google Play Store. To find it, search using the keyword “ubigo.”
As with all other applications of your mobile phone, the language of the Ubigo app is based on your mobile phone’s language.
Of course not! Your email and password to access your account via the mobile app are the same as the ones you use to access your online account through a web browser. If you change your password on the platform, it will be modified for
Yes! Though the calls go through the telephone network, the calls made using the mobile app pass through Ubigo servers throughout the entire communication. This link is essential to ensure the service’s proper functioning and enables features, such as call recording and call statistics, to
Absolutely! Though the service’s main purpose is to preserve the confidentiality of your personal number, the service also allows you to make international calls at far better rates than those offered by your mobile phone service provider.
Absolutely! And it is one of the features that is most appreciated by our customers! The Ubigo mobile app has the history of all your calls made using the app and the numbers you purchased with Ubigo.
As long as it is a number you have purchased with Ubigo, yes! To do so, you must first choose a number to display from the drop-down menu at the top centre of the application.
The Ubigo mobile app allows you to make calls from your mobile phone, but instead of displaying your mobile phone number to your contact person, it will present your Ubigo number. This way, you preserve the confidentiality of your personal number by displaying the professional
At the beginning of a call only, when a small amount of data is exchanged (200 octets) with our servers. Exchange of this data is required to authenticate the service user.