First, the call is initiated by calling our servers that then channel the call to the cellular network. That is why the number called is another number and that it has a different format.
The Ubigo mobile app is free and can be downloaded from Apple’s App Store or the Google Play Store. However, you must have an existing account with Ubigo to use it.
Calls made using the Ubigo mobile app are charged at the same rate as inbound calls, that is to say, a cent and a half per minute (.015$CAD/minute), or according to the going rate for international calls. Please refer to our rates table.
The Ubigo mobile app is not a VoiP-type app and thus does not use the Internet to make phone calls. Consequently, it must act as a bridge between the application and your telephone service.
Calls made using the mobile application pass through Ubigo servers throughout the entire communication. This link is essential to ensure the service’s proper functioning and enables features, such as call recording and call statistics, to be offered.
Thankfully, no! The Ubigo app accesses your mobile phone’s telephone contacts if you authorize it to do so.